Hello Ivy, thank you so much for leaving the review and we're sorry to hear this. We've sent you a separate email as we would absolutely love to help with this. Did you manage to patch test the mask before use? Did you introduce any other new ingredient to your skincare routine that day?
We appreciate your concern, Frescolate is the key ingredient that creates a long lasting cooling effect on the skin whilst providing mild relief from itchy, irritated skin.
To further complement the cooling properties we have included Menthol lactate which is a blend of menthol and lactic acid and is much less sensitising from standard menthol. It has a long track record of efficacy and safety and it is used to cool the skin.
The percentage of the menthol lactate in the mask is very low at 0.035% so it should not cause any irritation but we always recommend patch testing before use.
We're looking forward to hearing from you.
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