Customers say this cleansing balm effectively removes makeup and leaves skin feeling soft and moisturized. Many reviews mention its gentle, creamy texture and suitability for daily use. The travel-size version is frequently praised for its convenience. While most find it excellent for double cleansing, some note it leaves a slight residual film. Several users appreciate its versatility for different skin types. Common feedback addresses packaging concerns, with many finding it difficult to squeeze out the last portion of product. The mini size receives particular praise for travel-friendly portability.