Customers say this cleansing balm effectively removes makeup and sunscreen while leaving skin soft and moisturized. Many reviews mention its gentle formula works well for sensitive and dry skin types, with users appreciating how it doesn't strip or cause tightness. The oat texture provides mild exfoliation, though some find the grainy feel uncomfortable. Common feedback includes excellent makeup removal capabilities, particularly for waterproof products. However, frequent comments address packaging issues - the thick formula separates in the tube and becomes difficult to squeeze out. While most praise its hydrating properties and effectiveness in double cleansing routines, some note it can leave residue requiring thorough rinsing or a second cleanser.