Customers say this cleansing balm effectively removes makeup and leaves skin feeling soft and hydrated. Many reviews mention its gentle, non-stripping formula works well for sensitive and dry skin. Common feedback includes praise for its makeup-removing abilities, especially with waterproof products. While most appreciate its moisturizing qualities, some note it works better as part of a double-cleanse routine. Reviews frequently address packaging concerns, with users mentioning product separation in the tube and difficulty squeezing out the last portions. The texture receives mixed feedback - some enjoy its creamy consistency while others mention a grainy texture in recent batches.