Customers say this cleansing balm effectively removes makeup while leaving skin feeling soft and moisturized. Many reviews mention its gentle formula and soothing properties. While most praise its cleansing abilities, some note it can leave a residue requiring a second cleanse. Recent feedback highlights texture inconsistencies, with some experiencing grainy particles. The packaging draws frequent comments about difficulty squeezing out the product. Long-term users appreciate its effectiveness, though some suggest the formula may have changed.