Customers say this cleanser transforms from a creamy texture to a milky consistency when used with water. Many reviews highlight its gentle effectiveness for sensitive skin, noting how it leaves skin feeling soft and hydrated rather than stripped. Frequent comments address its makeup removal capabilities and suitability for daily use. While most praise its moisturizing properties, a few users mention it wasn't hydrating enough for their needs. The pump dispenser receives positive feedback for easy use and controlled dispensing.