Customers say this cleanser has a gentle, creamy texture that transforms into a milky consistency when water is added. Many reviews mention its effectiveness at removing makeup and daily impurities while keeping skin hydrated. Users with sensitive skin particularly appreciate its non-irritating formula. The pump bottle design receives praise for convenience and controlled dispensing. While most find it leaves their skin feeling soft and refreshed, a few note it may not be ideal for heavy makeup removal. Reviews highlight its suitability for dry and mature skin types, with many appreciating the fragrance-free formula.